These terms and conditions apply to the Hinode Bento website located at www.hinodebento.com and all associated Websites linked to www.hinodebento.com by Hinode Bento, its subsidiaries and affiliates, including Hinode Bento’s sites around the world (collectively ‘the Site’). Please read these terms and conditions (the ‘Terms and Conditions’) carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

These Terms and Conditions govern your use of, and any purchase from, the Hinode Bento Site, and constitute an agreement between you and Hinode Bento. Hinode Bento reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the site. Your continued use of the site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.

We may however, in our sole discretion, choose to not process or to cancel your orders in certain circumstances. This may occur, for example, when the meals or products you wish to order is no longer available, out of coverage for delivery, or in other unforeseen circumstances such as operational outages. We will not charge you in these cases or refund the charges for orders that we do not process or cancel.

To serve you better, we have made some available add-on items on the Website produced or sourced by third party partners which we believe are of good quality, we shall however not be held liable for the quality of or any issues associated with such add-on items produced by third party.

While we endeavour to provide accurate description of the products and/or services offered on the Website and the App, we do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, reliability or suitability of the information and materials found or offered on the Website, and the pictures shown are for illustration purpose only.

You acknowledge that such information and materials are provided on ″as is″ and ″if available″ basis, and may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information and materials found or offered on the Website generally.

In the event of unavailability of certain ingredients, we will replace with similar ingredients while preserving the quality of the meals without update. While we attempt to identify ingredients that may cause allergic reactions for those with food allergies, we however do not make representation on the same and there is always a risk of contamination. If you are concerned with food allergies, please be aware of the said risk and that we may prepare food and use ingredients that contain nuts, nut oil, dairy, seafood, shellfish and gluten.

We endeavour to ensure and maintain a high quality and hygiene of the meals prepared for you, if however in the unlikely event that you found the meals delivered are not in good condition or contained items that do not belong therein, please do not consume the said meal but to contact us for a refund. We reserve the right to issue such full and partial refunds and any additional compensation in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery. We may request a photograph or other documentation showing the problem if it is something that can be seen by inspecting the Items. Prior to processing your refund, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and other information.

Product Availability, Pricing and Payment

Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honour inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product (refer to return and refund policy) or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologise for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our consultants at hello@hinodebento.com

We do not negotiate prices on our products and all our prices are final.

All prices are in Malaysian Ringgit (MYR) unless otherwise stated. The prices are correct as shown on the Website, and are inclusive of applicable tax and delivery charges unless the delivery address is not within the delivery area or minimum order requirement shall apply. We reserve the right to review the prices from time to time. Payment can be made online payment method only.

We may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. Prices can also change at any time at our discretion of the Partner Suppliers. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your shopping card, provided you complete the order within 2 hours of creating the shopping cart.

Orders are considered final as soon as they are placed and modification/cancellation is generally not permitted. That said, we do make exceptions on a case-by-case basis and please inform us as soon before the order is processed, refer to our cancellation or refund policy for more information. In the event of cancellation, we may replace the cost of such order with voucher equivalent to the to be refund amount which can be applied to your next order. We are not liable or responsible for the time of an outside delays in outside payment gateway to charge or refund you or if your bank account/credit card has been used in a fraudulent manner.

No Resale

You are not permitted to resell or otherwise use the Products for any commercial purposes without the written authorisation by Hinode Bento.

Policy on Ethical Sourcing

At Hinode Bento, we sourced our ingredients through respected suppliers who, like us, proudly adhere to and enforce the high quality provided to the consumers.

Information on our Site
At Hinode Bento, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear vary than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.

Our objective is to provide you with as much information and detail about your prospective purchase as possible.

On the Site, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing or production.

Site Content
The Site and all content and other materials, including, without limitation, the Hinode Bento logo, and all designs, text, graphics, pictures, selection, coordination, ‘look and feel’, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the “Site Materials”) are the proprietary property of MadeHome or its licensors or users and are protected by trade dress, copyright laws.

Trademarks
Hinode Bento, the Hinode Bento logos, and any other product or service name or slogan contained in our Site are copyrights of Humble Crafts Sdn Bhd and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Hinode Bento or the applicable brand owner. You may not use any metatags or any other “hidden text” rising “Hinode Bento” or any other name, trademark or product or service name of Hinode Bento without our prior written permission. All other brand logo, name, product names and Hinode Bento names or logos mentioned in our Site are the property of their respective owners.

Use of the Site
You are granted a personal, limited, non-sublicensable license to access and use our Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of our Site Materials for your informational, non-commercial and personal use only. Such license is subject to these Terms and Conditions and does not include: (a) any resale or commercial use of our Site or the Site Materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site Materials, (d) modifying or otherwise making any derivative uses of our Site and the Site Materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site, the Site Materials or any information contained therein, except as expressly permitted on our Site; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimises, covers, or frames or inhibits the full display of our Site; (h) use our web sites in any way which interferes with the normal operation of our sites; or (i) any use of our Site or the Site Materials other than for its intended purpose. Any use of our Site or the Site Materials other than as specifically authorised herein, without the prior written permission of Hinode Bento, is strictly prohibited and will terminate the license granted herein. Such unauthorised use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.

Third Party Content
Hinode Bento may provide links to Web pages and content of third parties (‘Third Party Content’) as a service to those interested in this information. Hinode Bento does not monitor or have any control over any Third Party Content or third party Sites. Hinode Bento does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Hinode Bento does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.

Hinode Bento may run advertisements and promotions from third parties on our Site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than Hinode Bento, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. Hinode Bento is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non-Hinode Bento advertisers on our Site.

Product Reviews and User Content
Our Site includes a product review feature, and includes or may include in the future discussion forums, user generated content, or other areas or services in which you or third parties create, post, or store any content, messages, materials or other items on our Site (‘Interactive Areas’). You are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through our Site any of the following:

1. Any message, data, information, text, music, sound, photos, video, graphics, code or other material (‘User Content’) that is unlawful, libellous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;

2. User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. By posting any User Content, you represent and warrant that you have the lawful right to distribute and reproduce such User Content;

3. User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;

4. Unsolicited promotions, political campaigning, advertising or solicitations;

5. Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;

6. Viruses, corrupted data or other harmful, disruptive or destructive files; and

7. User Content that, in the sole judgment of Hinode Bento, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or our Site, or which may expose MadeHome or its users to any harm or liability of any type.

Hinode Bento takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is MadeHome liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.

Your use of Interactive Areas is at your own risk. As a provider of interactive services, Hinode Bento is not liable for any statements, representations or User Content provided by its users in any public forum, personal home page or other Interactive Area. Although Hinode Bento has no obligation to screen, edit or monitor any of the Content posted in any Interactive Area, Hinode Bento reserves the right, and has absolute discretion, to remove, screen or edit any User Content posted or stored on our Site at any time and for any reason without notice, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on our Site at your sole cost and expense. Any use of the Interactive Areas or other portions of our Site in violation of the foregoing violates these Terms and Conditions and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or our Site. In order to cooperate with legitimate governmental requests, subpoenas or court orders, to protect Hinode Bento’s systems and customers, or to ensure the integrity and operation of Hinode Bento’s business and systems, Hinode Bento may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (i.e. name, e-mail address, etc.), IP addressing and traffic information, usage history, and posted User Content. Hinode Bento’s right to disclose any such information shall govern over any terms of Hinode Bento’s Privacy Policy.

If you post User Content to our Site, unless we indicate otherwise, you grant MadeHome and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content throughout the world in any media. You grant Hinode Bento and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the User Content that you post or you otherwise have the right to post such User Content to our Site; (b) the User Content is accurate and not misleading; and (c) use and posting of the User Content you supply does not violate these Terms and Conditions and will not violate any rights of or cause injury to any person or entity.

Indemnification

You agree to defend, indemnify and hold harmless Hinode Bento, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against Hinode Bento and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.

Disclaimer of Warranty
EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN WRITING BY HINODE BENTO, THIS SITE, THE CONTENT CONTAINED THEREIN AND THE PRODUCTS AND SERVICES PROVIDED ON OR IN CONNECTION THEREWITH (THE “PRODUCTS AND SERVICES”) ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. MADEHOME DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT, AND MATERIALS IN OUR SITE. MADEHOME DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN OUR SITE OR THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. L JEWELLERY DOES NOT REPRESENT OR WARRANT THAT OUR SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability

IN NO EVENT SHALL MADEHOME, ITS DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR SITE, THE PRODUCTS AND SERVICES, OR THE CONTENT CONTAINED IN OR ACCESSED THROUGH OUR SITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM HINODE BENTO, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORISED ACCESS TO HINODE BENTO’S RECORDS, PROGRAMMES OR SERVICES.

Modification and Notice

You agree that Hinode Bento may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.

Termination

Notwithstanding any of these Terms and Conditions, Hinode Bento reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent your future access to and use of the Site.

Severability

If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Please refer to our delivery information page for the delivery area covered and we may engage third party service provider to ensure delivery of the order within the time slot selected. Whilst we aim to ensure the service level of such third party service provider, we are not able to warrant their conduct or behaviour and shall not be held responsible for any omissions or misconduct caused by such third party service provider.

Your order will be delivered at the time slot selected and we endeavour to meet the said delivery time slot however it may be occasionally delayed due to traffic flow, weather conditions, unforeseen incidences or force major event, and we shall not be held liable for failure to deliver.

Majority of our products are to be stored appropriately or consume immediately after delivery is made, such as to store in the cooler or any conditions stated or written on the products, we will not held any responsible for any circumstances of defected products due to the negligence of the customers actions.

The product/food delivery will be arrange to be delivered through 3rd party delivery service providers such as: Grab Delivery, Grab Food, Food Panda, Lalamove, Mr.Speedy and any other licensed delivery service provider. The delivery cost is fixed as per the rates shown as per below 2 categories according to the areas Hinode Bento serviced covered post codes:

ZONE 1
43300, 46000, 46050, 46100, 46150, 46200, 46300, 46350, 46400, 47100, 47170, 47180, 47190, 47300, 47500, 50460, 50500, 50603, 55200, 55300, 56000, 56100, 57000, 57100, 58000, 58100, 58200, 59100, 59200

For orders below RM150, an additional fee or RM8 will be added onto the total purchase amount.
For orders above RM150, the delivery fee is free.

ZONE 2
43200, 47301, 47400, 47410, 47600, 47610, 47800, 47820, 50000, 50050, 50088, 50100, 50150, 50200, 50250, 50300, 50350, 50400, 50450, 50470 50480, 50490, 50586, 54000, 55000, 55100, 60000, 68000, 47810, 52100, 52200, 52000, 53300, 51000, 51100, 51200, 53000, 53200, 54100 ,54200

For orders below RM200, an additional fee or RM15 will be added onto the total purchase amount.
For orders above RM200, the delivery fee is free.

If it is in our view that the delivery of your order is likely to be substantially delayed, we will contact you to arrange an alternative delivery timeframe. If that timeframe is unacceptable to you, you may decline to accept the order and we will, if online payment has been made, refund you the amount of such order to your payment method (credit card or online banking) or gift voucher(s) equivalent to the amount of refund which can be applied to your next order, at your option. The processing of the refund may take up to twenty (20) working days.

You are responsible to be available at the time of delivery and ensure adequate arrangement is made. All risk in the products shall pass to you upon delivery. In any event where we are unable to reach you, we will attempt to contact you at the phone number given and the driver is unable to find a safe location to leave the food and if you are still unreachable, the order shall be deemed delivered and you will be liable for its payment in full as if you had received the order.

We shall not be held responsible for your failure to provide adequate access, information or arrangements for delivery. If we cannot change the delivery address, you have the option to cancel the order, but if order process has started you will be charged the full price for the Item, and if the driver has been despatched you will also be charged for delivery.

To ensure the highest quality of the products served, it is highly recommended that all products are to be stored or kept in appropriate conditions immediately after delivery.

Hinode Bento (including its subsidiaries and affiliates) wants you to know that your privacy is important to us. Our customers are at the heart of everything we do, and we strive to ensure your experience with Hinode Bento is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect, why we collect such information, how we use the information we collect, and the choices we offer, including how to access and update information. Any reference to our “Site” includes our Hinode Bento website and other software, and any reference to our “Services” includes our Site, customer service phone line and other shopping or product services offered by Hinode Bento.

Hinode Bento will occasionally update this Privacy Policy. We may make additional features, functionality, offers, activities, or events available to you subject to additional or different privacy rules that we disclose in connection with those opportunities.

In this policy, “personal information” means any information relating to an identified or identifiable individual who engages with our Services or otherwise becomes a customer of Hinode Bento.

Account and Registration, Collection of Information

Information You Provide: At various times, you may decide to provide us with your personal information. You should know that we receive and may store all personal information (whether written or oral) that you provide to us. This includes personal information provided to us through any means, including, without limitation, through our Site, via email, over the telephone, and through a social media service (for example Facebook, Twitter, Pinterest). You can choose not to provide certain information, but then you might not be able to purchase products or take advantage of many of our promotions, features or Services. In addition, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, and credit card information. You may choose to provide us names or other contact information for a friend to take advantage of a referral or other program or to send them product information or gifts. Subject to restrictions imposed under applicable laws and unless otherwise specified when you provide us the information, the information we collect about you and your friend may be stored and used in the ways described in this Privacy Policy.

Information We Collect through Cookies and Other Technologies: A cookie is a small file that resides on your computer, mobile phone, or other device, and allows us or our business partners to recognise your device when you return to our Service and record information about your usage of our Services.

You are always free to decline cookies if your browser permits; although, by declining the use of cookies you may not be able to use certain features on, and significant portions of, our Site. Also, because information we obtain may be combined, we may still be able to identify your web browser, computer or mobile device when you access our Services even if you disable cookies.

Use of Your Personal Information

We may use the information we collect about you (unless otherwise restricted by law) to:

  • Facilitate your purchases and provide the services you request
  • Confirm and track your order
  • Respond to your comments, enquiries and requests
  • Compare and review your information for errors, omissions and accuracy
  • Prevent and detect fraud or abuse
  • Facilitate your warranty or other services such as cleanings, repairs, or resizes of your products
  • Provide and improve our services and product offerings, and develop new ones
  • Improve marketing and promotional efforts, and overall customer experience
  • Identify your product and service preferences
  • Offer you personalised content, including by providing customised content and advertising, which may be on our Site, other websites, mobile devices or applications, or other channels (whether online or offline)
  • Understand our customer demographics, preferences, interests, and behaviour,
  • Administer and fulfil our contests and other promotions
  • Process or respond to your application for current or future career opportunities
  • Contact you regarding products and services (of MadeHome or our partners) that we believe may be of interest to you
  • Comply with applicable legal requirements and MadeHome’s policies and procedures
  • Other uses with your consent

We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through cookies and other technologies, and information that we receive from our partners, affiliates and other third parties.

Information that We May Share with Others

We may share your information, including personal information, as follows:

Hinode Bento Entities: We may share your personal information with our affiliated entities, e.g., any corporate subsidiaries or affiliates.

Service Providers: We may use third-party service providers to perform certain services on our behalf, including: shipping, payment processing, billing and collections, data storage/management, web hosting, fulfilment, assembly, marketing and data enhancement, mailing, and emailing as well as various customer, tech and operational support.

Special Events: If you choose to participate in a special event (for example, a promotion, contest, or sweepstakes), Hinode Bento may share your information with those organisations participating in the applicable event.

Sharing with Other Companies (for Their Marketing or Analytics Purposes): We may share your information with other companies or organisations which are not part of MadeHome. These companies and organisations may use the information we share to provide, or help other companies provide, offers to you, to market products, services or opportunities to you, and to perform data analytics regarding your use of our Services.

Compliance with Law and Fraud Protection: We may disclose your information: (1) when we believe in good faith that it is necessary to comply with any applicable law, regulation, legal process, or governmental request, such as lawful requests by public authorities, including to meet national security or law enforcement requirements; (2) in order to investigate, prevent or take action regarding potential illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or situations involving potential violations of our Terms and Conditions or other policies; (3) to other companies and organisations for fraud protection and risk reduction; and (4) to enforce any agreement we have with you.

Business Transfer: Your information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership (or in due diligence leading up to any acquisition), in which case information would be transferred as one of the business assets of the Company.

Aggregate Information: We may, and we may authorise third parties to, create aggregate records from personal information by excluding information that makes the information identifiable. We may use and disclose, and authorise third parties to use and disclose, aggregate non-personal information at our discretion.

Links
Our Site may provide links to third-party websites which are outside our control and not covered by this Privacy Policy. We encourage you to review the privacy policies posted on these (and all) websites.

Security
We utilise a combination of physical and electronic security technologies, procedures, and organisational measures to help protect your personal information from unauthorised access, use or disclosure. While we strive to safeguard your personal information, we cannot guarantee or warrant the security of any information you disclose or transmit to us.

Accessing and Updating Your Information
If you have created an Hinode Bento account you can review and change certain personal information relating to your Hinode Bento account at any time by logging on to your account. Otherwise, to learn more, please contact our customer service for assistance.

Marketing Choice/Opt Out
Where permitted by applicable law, we want to communicate with you on our marketing initiatives, but only if you want to continue to hear from us.

To opt out of receiving email promotions that we send you: (1) select “unsubscribe” on our subscription status page and enter the requested information or follow the unsubscribe instructions in any of our promotional emails; or (2) write an e-mail to hello@hinodebento.com. To opt out of telephone promotions, you can tell us when we call you or you can send us a postal request. To opt out of postal mail promotions, please send us a postal request. Opting out of communication with us does not affect our communications with you via telephone or email related to your orders with us or other transactional emails.

Where required by law, we obtain your prior opt-in consent at the time of data collection for the processing of (i) personal information for marketing purposes and (ii) personal information deemed sensitive pursuant to applicable law.

Contact Us
If you have any questions or wish to register a complaint in relation to this Privacy Policy or the manner in which your personal information is used by us, please contact us here.

You may cancel your purchase or subscription online at anytime by emailing our customer support or contact us via WhatsApp and and following the instructions in our response. Any product(s) or purchase(s) identified as “Processing” or “Shipped” however cannot be cancelled. The buyer will be responsible for all charges (inclusive of any applicable taxes and other charges) incurred with respect to any product order identified as “Processing” or “Shipped” prior to the cancellation.

We endeavour to ensure and maintain a high quality and hygiene of the products prepared for you, if however in the unlikely event that you found the products delivered are not in good condition, defected or contained items that do not belong therein, please do not consume the said meal but to contact us within 1(one) day upon receiving the product(s) for a refund request. We reserve the right to issue such full and partial refunds and any additional compensation in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery. We may request a photograph or other documentation showing the problem if it is something that can be seen by inspecting the Items. Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and other information. We highly recommend that you select your products carefully prior to making the purchase payment.

Cancellations and refund will not be entertained under circumstances such as:

  • Products that are delivered in good conditions, but defected due to not stored or kept appropriately as per instructed such as to store in cooler, freezer by the customers negligence.

• Buyer, where the return is due to his / her change of mind

Online banking purchases, if online payment has been made, refund you the amount of such order to your payment method (online banking) or gift voucher(s) equivalent to the amount of refund which can be applied to your next order, at your option.

Credit card purchases will be refunded as credit to, after deducting the processing fee charged by the third party such as banks, against the credit card used on the original purchase. Please allow up to 20 working days for your refund to be credited. The exact duration for this will vary depending on the bank or credit card provider. Any fees and additional charges by the bank or credit card provider are to be absorbed by the customer.

Please contact our customer service if you have any queries on our Return Policy before purchasing anything from us.